Returns & Exchanges
Conditions for Returns & Exchanges
At Illumicare, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please contact our customer service team within 30 days of receiving your order to initiate a return or exchange. We will provide you with a prepaid shipping label to send the item(s) back to us. Once we receive your return, we will process your refund or exchange within 5-7 business days.
Return & Exchange Policy
In order to be eligible for a return or exchange, the item(s) must be unused, in their original packaging, and in the same condition as when you received them. We reserve the right to refuse a return or exchange if the item(s) do not meet these conditions. If you receive a damaged or defective item, please contact us immediately and we will work with you to resolve the issue.